FAQs


What does 48 hour turnaround mean?
All complete jobs (art and payment) received before 7am Mountain will be ready 48 hours (2 business days) later. For example, if we receive your art and payment at 7am on Tuesday, your order will be ready at just about 7am on Thursday.

What shipping options do I have?
 UPS, Fedex, and US Postal Service are the most commonly used shippers. If you have questions call us and we’ll work with you to get your order to you in a cost effective and timely manner.

What payment options are available?
Due to our quick turnaround, all orders must be prepaid. Please utilize our secure Paypal link at the bottom of our Products and Services page to make payments.  Also, we accept checks or money orders, please overnight them to us. Most of our customers use the Post Office’s Express Mail for this.

Why are our prices so low?
Because we are a “gang run” style print company, we are able to offer lower prices than our competition. We print the day’s orders on a massive sheet and cut the jobs apart in order to reduce the costs of making plates and other fixed setup charges. Your job needs special attention? No problem! We can do extras such as perforations, folding, scoring, binding, die-cutting, 5th (and 6th) colors, and more!

What do you print?
In short, we print EVERYTHING—paper and almost all other promotional products. Some of our clients use our printing services for: Promotional Brochures, Event Flyers, Restaurant Menus, Realtor Postcards, Tickets, Handbills, Clothing Tags, Business Cards, Posters, Point of Sale Signage, Photo Reproduction, Zed Cards, Instruction Booklets, Monthly Periodicals, Tri-Folds, Record Flats, and More!

How can I send you a Print Job?
You can upload your work immediately via email or FTP. If you are unsure of how to use our online system, you can call us, and a sales rep will help you get started!

Can you print jobs that are different sizes than you have listed?
Yes, we can! Choose the size closest to your art when ordering. For custom orders, please email us with your request and we’ll get back to you with a custom price.

How do I order multiple items?
Place a separate order for each piece you want printed. For example, if you want 2 different postcards, then place 2 separate orders. The price for 5,000 of one postcard is not the same as the price for 2,500 each of 2 different brochures.

What kind of paper do you use?
All postcards and business cards are printed on 16-point card stock with an aqueous coating, unless the job specifications call for a different stock.

How long will it take to get my order delivered to me?
Your order will ship 2 business days after it is submitted and paid for. UPS Ground shipping takes from 1 to 5 business days depending on your distance from our facility.

What file formats are accepted.
We accept any Mac or PC rasterized file format. This includes tiffs, jpegs, flattened psds, flattened pdfs, and eps. If you are going to send an eps, please convert all fonts to curves or outlines.

Is there an extra charge for bleeds?
No. Unlike many other companies, all our prices include full bleeds free of charge. The bleeds should be 1/8″ all around.

How long will it take to upload my files?
Uploading may take a very long time depending on your connection speed. You can check the bottom of your browser for a status bar.

Should I do anything special if I’m on AOL?
If you use America Online, you should be aware that AOL can limit your inactivity on the web and disconnect you if you are not a current, active user. Uploading files appears to be inactivity to AOL. It is recommended that you keep your AOL email account open at the same time you are uploading your files. This can trick AOL programming into thinking you are still active on the Internet, thereby preventing the possibility of getting disconnected during your file upload.